Terms of Service
Effective Date: March 21, 2025
Welcome to the website of Forever Algarve Unipessoal Limitada ("we," "us," or "our")! These Terms of Service ("Terms") govern your use of our website, www.foreveralgarve.com, and the services we provide (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. About Us and Our Services
Forever Algarve Unipessoal Limitada (NIPC: 518627128, RNAVT License: 12513) is a registered tourism operator based in Portugal. We advertise and sell tickets for events, excursions, days out (e.g. water parks), and holidays, including offerings from third-party businesses and our own packages. We also provide private transfer services. All our operations comply with Portuguese tourism regulations, and we maintain all required licenses and insurances.
2. Acceptance of Terms
By using the Service, including browsing our offerings or making a purchase, you confirm you are at least 18 years old (or of legal age in your jurisdiction) and agree to these Terms. We may update these Terms periodically, and your continued use after such changes constitutes acceptance of the updated Terms.
3. Using Our Services
Bookings and Purchases: You may book excursions, holidays, tickets, or transfers through our website. All transactions are subject to availability and confirmation.
Third-Party Offerings: Some services (e.g. excursions or park tickets) are provided by third parties. We act as an agent for these providers and are not liable for their performance, though we strive to partner with reputable businesses.
Payments: Prices are listed in Euros (EUR), our master currency. We accept payments via Stripe, bank transfers in multiple currencies, or through widgets provided by external service providers. Payment is due at the time of booking unless otherwise stated. External providers may handle their own payments directly via their widgets.
Cancellations and Refunds: Cancellation policies vary by service and provider. Full details, including any applicable refund terms, will be provided to you before you commit to a booking.
Insurance: You are responsible for arranging your own travel or personal insurance for any bookings. We do not provide insurance unless explicitly stated. Contact us to discuss options or details.
4. User Responsibilities
You agree to:
- Provide accurate information (e.g. name, contact details) when booking.
- Use the Service only for lawful purposes and in accordance with these Terms.
- Not resell tickets, bookings, or services without our prior written consent.
5. Intellectual Property
The content on our website (e.g. text, images, logos) is owned by Forever Algarve Unipessoal Limitada or our licensors and is protected by copyright and other laws. You may not reproduce, distribute, or use it commercially without our permission.
6. Limitation of Liability
We provide the Service "as is" and are not liable for:
- Issues beyond our control (e.g. weather, third-party cancellations, force majeure).
- Indirect or consequential damages (e.g. lost profits, missed opportunities).
- Third-party service failures, though we’ll assist where possible.
Our liability is limited to the amount you paid us for the affected service, except where Portuguese law requires otherwise.
7. Termination
We may suspend or terminate your access to the Service if you breach these Terms or for operational reasons (e.g. fraud prevention), with notice where feasible. You may cancel bookings per the applicable policy.
8. Governing Law
These Terms are governed by the laws of Portugal. Any disputes will be resolved in the courts of Albufeira, Portugal, unless otherwise required by law.
9. Privacy
Your personal data is handled according to our Privacy Policy, available at https://foreveralgarve.com/privacy.
10. Contact Us
For questions, support, complaints, or to discuss any booking details (e.g. insurance options), contact us at admin@foreveralgarve.com in the first instance.